Return and Exchange Policy
Last Updated: May 2026
Thank you for choosing LADEN. We are committed to delivering a thoughtful shopping experience and ensuring confidence with every order. This policy outlines our exchange guidelines and procedures. By placing an order through LADEN, you agree to the terms below.
A Note From LADEN
Your satisfaction matters to us. If an item arrives damaged, defective, or different from your order, our team will work with you to provide an appropriate solution as quickly as possible.
Your satisfaction matters to us. If an item arrives damaged, defective, or different from your order, our team will work with you to provide an appropriate solution as quickly as possible.
1. Exchange Eligibility
Customers may qualify for a replacement at no additional cost in the following situations:
- Incorrect item received (different from the original order)
- Manufacturing defect or product fault
- Product damaged during shipping or delivery
Exchange Timeframes
- Complaints may be reviewed within 30 days from delivery date.
- Exchange requests submitted within 7 days are processed free of charge.
- Requests after 7 days (within the 30-day period) may involve additional service or shipping fees.
2. Exchange Process
To begin an exchange request, please contact our customer support team and provide a clear video showing the product condition.
Once a valid issue has been confirmed, one of the following options may apply:
Option A
Ship the affected product in its original packaging, including the box and accessories, to our authorized warehouse.
Ship the affected product in its original packaging, including the box and accessories, to our authorized warehouse.
Option B
An exchange appointment may be arranged within approximately 14 business days, where our shipping representative collects the affected item and delivers the replacement simultaneously.
An exchange appointment may be arranged within approximately 14 business days, where our shipping representative collects the affected item and delivers the replacement simultaneously.
3. Important Exceptions
Change of Mind
We currently do not provide returns or exchanges for preference changes or situations where a customer decides not to keep a product that matches the original order and arrives in proper condition.
We currently do not provide returns or exchanges for preference changes or situations where a customer decides not to keep a product that matches the original order and arrives in proper condition.
Refund Policy
LADEN does not currently offer cash refunds. Our policy is limited to replacement solutions for incorrect, damaged, or defective products only.
LADEN does not currently offer cash refunds. Our policy is limited to replacement solutions for incorrect, damaged, or defective products only.
Need Assistance?
If you have questions regarding returns or exchanges, our team is here to help.
π§ info@laden-care.com
π +1-917-695-2434
LADEN β Luxury in every touch.